​Information We Collect

We collect information to provide and improve our services, process orders, and communicate with you. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and shipping/billing address provided during account creation, order placement, or customer service interactions.

• Payment Information: Credit/debit card details, mobile money details, or other payment information processed through secure payment gateways. We do not store full payment details on our servers.

• Account Information: Username, password, and order history associated with your Winners' Bookshop account.

• Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our website, collected through cookies, web beacons, or similar technologies.

• Usage Data: Information about how you interact with our website, such as search queries, time spent on pages, and items added to your cart.

• Aggregated Data: Statistical or anonymized data derived from user interactions, used for analytics and improving our services.

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How We Collect Information

We collect information through the following methods:

• Directly from You: When you create an account, place an order, contact customer service, or subscribe to our newsletter.

• Automatically: Through cookies, server logs, and other tracking technologies when you visit our website. You may manage cookie preferences through your browser settings.

• Third Parties: From payment processors, shipping partners, or analytics providers, subject to their respective privacy policies.

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How We Use Your Information

Winners' Bookshop uses your information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and order confirmation.

• Customer Service: To respond to inquiries, provide support, and resolve issues via email (winnersbookshop@gmail.com) or phone (+256772575379).

• Account Management: To manage your account, maintain order history, and provide personalized recommendations.

• Marketing and Communications: To send promotional emails, newsletters, or updates about our products and services, with your consent where required by law. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

• Website Improvement: To analyze website usage, enhance functionality, and optimize user experience through aggregated and anonymized data.

• Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to court orders or tax requirements.

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How We Share Your Information

Winners' Bookshop does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist with payment processing, shipping, website hosting, analytics, or customer service. These providers are contractually obligated to protect your information and use it only for the services they provide.

• Legal Requirements: When required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Winners' Bookshop, our customers, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.

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Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Secure Sockets Layer (SSL) encryption for data transmission.

• Secure storage of sensitive information in encrypted formats.

• Restricted access to personal information, limited to authorized personnel only.

Despite these measures, no online system is completely secure. Winners' Bookshop shall not be liable for any losses, damages, or costs arising from unauthorized access to or breaches of your information, except where such incidents result from our gross negligence or wilful misconduct.

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Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• Order Data: Retained for a period of 7 years to comply with tax and accounting regulations in Uganda.

• Account Information: Retained until you request deletion of your account, unless required for legal or operational purposes.

• Browsing Data: Retained for up to 12 months for analytics purposes, unless anonymized.

Upon expiration of the retention period or upon your request, we will delete or anonymize your information, subject to applicable legal requirements.

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Your Rights and Choices

As a user of our services, you have the following rights, subject to applicable laws:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal retention obligations.

• Opt-Out: Unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

• Cookies: Manage cookie preferences through your browser settings or by opting out of non-essential cookies on our website.

To exercise any of these rights, please contact us at winnersbookshop@gmail.com or +256772575379. We will respond to your request within 30 days, subject to verification of your identity.

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International Data Transfers

For international orders, your personal information may be transferred to and processed in countries outside Uganda, such as for payment processing or shipping. These transfers are conducted in compliance with applicable data protection laws, using safeguards such as contractual agreements with third-party providers to ensure your information is protected. By placing an international order, you consent to such transfers.

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Cookies

Our website uses cookies and similar technologies to enhance functionality, analyse usage, and deliver personalized content. Cookies may include:

• Essential Cookies: Necessary for website operation, such as maintaining your session or cart contents.

• Analytics Cookies: Used to collect anonymized data on website usage.

• Marketing Cookies: Used to deliver targeted advertisements, with your consent.

You may disable cookies through your browser settings, but this may limit certain website functionalities. For more information, please review our Cookie Policy on our website.

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Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or social media platforms. Winners' Bookshop is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

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Governing Law

This Privacy Policy is governed by the laws of Uganda. Any disputes arising from this policy or our handling of your personal information shall be subject to the exclusive jurisdiction of the courts in Kampala, Uganda.

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Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer service team:

• Email: winnersbookshop@gmail.com

• Phone: +256772575379

• Hours: Monday through Friday, 9:00 AM to 5:00 PM East Africa Time (EAT)

• Address: Winners' Bookshop, Kampala, Uganda

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Entire Agreement

This Privacy Policy, together with our Terms and Conditions, Shipping Policy, and Return and Exchange Policy, constitutes the entire agreement between you and Winners' Bookshop regarding the collection, use, and protection of your personal information. This policy supersedes any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

Winners' Bookshop reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website, and your continued use of our services constitutes acceptance of the updated policy.