Shipping & Returns

Shipping Destinations

Winners' Bookshop, located in Kampala, Uganda, ships to addresses within Uganda and select international destinations. Please verify that your shipping address is correct at checkout, as we are not responsible for delays or losses due to incorrect or incomplete address information.

Shipping Methods and Costs

Standard Shipping: Available for all orders within Uganda. Estimated delivery time is 1-2 business days from the date of shipment. Cost: 5,000 UGX to 20,000 UGX, depending on the delivery location within Uganda.
Expedited Shipping: Available for orders within Uganda. Estimated delivery time is 1 business day from the date of shipment. Cost: 20,000 UGX flat rate.
International Shipping: Available to select countries. Delivery times vary by destination, typically ranging from 2-5 business days. Costs are calculated at checkout based on the weight of the order and the destination country. Additional customs fees, duties, or taxes may apply, which are the responsibility of the recipient.

Order Processing

Orders are processed within 1–2 business days of placement, excluding weekends and holidays.
Once your order is processed, you will receive a confirmation email with tracking information (where available).
Processing times may be extended during peak periods, such as holidays or promotional events. We will notify you via email if there are any delays.

Delivery Expectations

Delivery times are estimates and may vary due to factors such as weather, carrier delays, or customs processing for international orders.
Winners' Bookshop is not responsible for delays caused by third-party carriers or unforeseen circumstances beyond our control.
If your order has not arrived within the estimated delivery window, please contact our customer service team at winnersbookshop@gmail.com.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 14 days of the expected delivery date.
For damaged items, please provide photographic evidence and a description of the issue. We will arrange for a replacement or refund, subject to availability.
For lost shipments, we will work with the carrier to investigate and provide a resolution, which may include a replacement or refund.

Restrictions

Certain items, such as oversized books or special editions, may have limited shipping options due to size or weight constraints.
We do not ship to P.O. boxes for expedited or international orders.
Some regions may have additional shipping restrictions due to local regulations or carrier limitations. These will be indicated at checkout.

Contact Us

For any questions or concerns regarding our shipping policy or your order, please contact our customer service team at winnersbookshop@gmail.com or call us at +256772575379, Monday through Friday, 9:00 AM to 5:00 PM EAT.
Winners' Bookshop reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to our website.

Eligibility for Returns and Exchanges

Winners' Bookshop, located in Kampala, Uganda, accepts returns and exchanges for items purchased through our online store, subject to the following conditions:

Timeframe: Items must be returned or exchanged within 14 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition as received. Books must not have markings, creases, or other damage.
Proof of Purchase: A valid order confirmation or receipt is required for all returns and exchanges.
Non-Returnable Items: Special orders, personalized items, e-books, and gift cards are not eligible for return or exchange unless defective.

Return Process

Initiating a Return: Contact our customer service team at winnersbookshop@gmail.com or call +256772575379 within 14 days of delivery to request a return. Provide your order number and a brief description of the reason for the return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Inspection: Once the returned item is received at our facility in Kampala, we will inspect it to ensure it meets the eligibility criteria. This process typically takes 3–5 business days.

Refunds

Eligibility: Refunds will be issued for eligible returns once the item is received and inspected.
Refund Method: Refunds will be processed to the original payment method used at purchase. Processing times may vary depending on the payment provider, but we aim to complete refunds within 5–7 business days of approval.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

Eligibility: Exchanges are subject to the same conditions as returns. We will exchange an item for the same title or another item of equal value, subject to availability.
Process: Contact our customer service team to request an exchange. If the replacement item is of higher value, you will be responsible for the price difference. If the replacement item is of lower value, we will issue a refund for the difference.
Shipping for Exchanges: For exchanges due to customer preference, the customer is responsible for shipping costs both ways. For defective items or errors on our part, we will cover shipping costs for the replacement.

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 14 days of delivery by emailing winnersbookshop@gmail.com with photographic evidence and a description of the issue.
We will provide a prepaid return label (for shipments within Uganda) or reimburse reasonable shipping costs (for international shipments) and arrange for a replacement or refund, subject to availability.

International Returns

International customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
Additional customs fees, duties, or taxes incurred during the return process are the responsibility of the customer.
Please allow additional time for international returns to be processed due to varying transit times.

Contact Us

For any questions or concerns regarding our Return and Exchange Policy or to initiate a return or exchange, please contact our customer service team at winnersbookshop@gmail.com or call +256772575379, Monday through Friday, 9:00 AM to 5:00 PM EAT.
Winners' Bookshop reserves the right to update or modify this Return and Exchange Policy at any time. Changes will be effective upon posting to our website.