​Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Winners' Bookshop online platform, operated from Kampala, Uganda, including all purchases, transactions, and interactions conducted through our website. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must refrain from using our website or services. Winners' Bookshop reserves the right to amend or update these Terms at its sole discretion, with changes becoming effective immediately upon posting to our website. Continued use of our services following such changes constitutes your acceptance of the revised Terms.

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Use of the Website

To use our website or make purchases, you must be in need of our services or have the explicit consent of a legal guardian. By using our services, you represent and warrant that you meet these eligibility requirements. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities conducted under your account. You agree to notify Winners' Bookshop immediately of any unauthorized use of your account or any other security breach. Winners' Bookshop shall not be liable for any losses or damages arising from your failure to safeguard your account information. You agree not to engage in any of the following activities:

• Using the website for any unlawful or fraudulent purpose.

• Infringing upon the intellectual property rights of Winners' Bookshop or third parties.

• Attempting to interfere with the website’s functionality, including but not limited to introducing malware, viruses, or other harmful code.

• Engaging in any activity that disrupts or impairs the performance of our services or servers.

• Attempting to gain unauthorized access to our systems or customer data.

Violation of these prohibitions may result in immediate termination of your access to the website and potential legal action.

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Orders and Payments

All orders placed through our website are subject to acceptance by Winners' Bookshop. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to reasons such as product unavailability, pricing errors, suspected fraudulent activity, or non-compliance with these Terms. You will be notified via email if an order is cancelled, and any payments made will be refunded to the original payment method. All prices are displayed in Ugandan Shillings (UGX) for domestic transactions and in the applicable currency for international orders, as determined at checkout. Prices are subject to change without prior notice. Winners' Bookshop endeavours to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the order and issue a full refund. You are responsible for any applicable taxes, duties, or customs fees associated with your order, particularly for international shipments. Payments must be made through the secure payment methods provided at checkout. By submitting payment information, you represent and warrant that the information is accurate and that you are authorized to use the selected payment method. Winners' Bookshop reserves the right to decline any transaction if payment authorization fails or if fraud is suspected. All transactions are final upon order confirmation, subject to our Return and Exchange Policy.

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Shipping and Delivery

Shipping and delivery of orders are governed by our Shipping Policy. By placing an order, you agree to comply with the terms outlined therein, including responsibility for providing accurate shipping information. Winners' Bookshop shall not be held liable for any delays, losses, or additional costs resulting from incorrect or incomplete shipping information, third-party carrier issues, or unforeseen circumstances such as natural disasters, political unrest, or other events beyond our reasonable control.

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Returns and Exchanges

Returns and exchanges are subject to the terms outlined in our Return and Exchange Policy. You agree to adhere to the eligibility criteria, processes, and timelines specified therein. Winners' Bookshop reserves the right to refuse returns or exchanges that do not comply with the stated policy. Customers are responsible for return shipping costs unless the return is due to a defective product or an error attributable to Winners' Bookshop.

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Intellectual Property

All content on the Winners' Bookshop website, including but not limited to text, images, logos, designs, product descriptions, and software, is the exclusive property of Winners' Bookshop or its licensors and is protected by copyright, trademark, and other intellectual property laws of Uganda and applicable international jurisdictions. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written consent from Winners' Bookshop, except as permitted by law.

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General Disclaimer

Winners' Bookshop strives to provide accurate and up-to-date information on our website, including product descriptions, pricing, and availability. However, we do not warrant that such information is free from errors, omissions, or inaccuracies. All content and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, Winners' Bookshop, its affiliates, officers, directors, employees, and agents shall not be liable for any losses, damages, or costs incurred by you or any third party arising from the use of our website, products, or services, whether direct, indirect, incidental, consequential, or punitive. This includes, but is not limited to, losses due to product defects, shipping delays, data breaches, or reliance on website content. By engaging with our services, you acknowledge and agree that any risks associated with transactions, including financial losses, are borne solely by you, and Winners' Bookshop is expressly indemnified against any claims or liabilities that may arise, except where such losses are directly caused by our gross negligence or wilful misconduct. In no event shall Winners' Bookshop’s total liability for any claim arising from or related to your use of our website or products exceed the amount paid by you for the specific order giving rise to the claim. This limitation applies to all claims, including but not limited to breach of contract, tort, negligence, or any other legal theory. Winners' Bookshop shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages. Your use of our website and services is governed by our Privacy Policy, which details how we collect, store, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy. Winners' Bookshop implements reasonable measures to safeguard your data but is not liable for unauthorized access or breaches caused by third parties or circumstances beyond our control.

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Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of our website or services shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law principles. In the event of a dispute, you agree to first contact Winners' Bookshop at winnersbookshop@gmail.com to attempt an amicable resolution. If a resolution cannot be reached within 30 days, any legal action shall be subject to the exclusive jurisdiction of the courts in Kampala, Uganda. You agree to waive any right to pursue disputes in any other jurisdiction or through class action proceedings.

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Termination

Winners' Bookshop reserves the right to suspend or terminate your access to our website or services at any time, without notice, for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or conduct deemed harmful to our business or other users. Upon termination, your right to use our website ceases immediately, and any outstanding obligations, such as payment for orders, remain enforceable.

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Force Majeure

Winners' Bookshop shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, labour strikes, or disruptions in supply chains, transportation, or internet services. In such cases, we will make reasonable efforts to notify you of delays and resume performance as soon as practicable.

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Indemnification

You agree to indemnify, defend, and hold harmless Winners' Bookshop, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights, including intellectual property rights.

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Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid one that most closely reflects the original intent.​

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Waiver

No failure or delay by Winners' Bookshop in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Any waiver must be in writing and signed by an authorized representative of Winners' Bookshop.

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Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact our customer service team:

• Email: winnersbookshop@gmail.com

• Phone: +256772575379

• Hours: Monday through Friday, 9:00 AM to 5:00 PM East Africa Time (EAT)

• Address: Winners' Bookshop, Kampala, Uganda

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Entire Agreement

These Terms, together with our Shipping Policy, Return and Exchange Policy, and Privacy Policy, constitute the entire agreement between you and Winners' Bookshop regarding the use of our website and services. These documents supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein. Winners' Bookshop reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website, and your continued use of our services constitutes acceptance of the updated Terms.